When running a business, sometimes things can go wrong. Sometimes, things can go REALLY off the rails. Most times, it’s not that something goes awry that defines the experience of your couple but how you handle the crisis.
In the heat of the moment, it can be easy to make rash decisions that you later regret. That’s why it’s so important to have a plan in place for when things go wrong. By taking a few moments to calm down and assess the situation, you can make sure that you’re taking the best course of action for both your business and your customers.
If handled properly, crises can actually be an opportunity to build trust and credibility with your vendors and customers.
Here are three of my biggest f*&kups and how I turned it around:
The Funeral and the Wedding
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